{"id":291,"date":"2025-02-07T01:41:08","date_gmt":"2025-02-07T01:41:08","guid":{"rendered":"https:\/\/woodchucktestsite.com\/pathways\/?page_id=291"},"modified":"2026-03-04T20:00:35","modified_gmt":"2026-03-04T20:00:35","slug":"211-faq","status":"publish","type":"page","link":"https:\/\/woodchucktestsite.com\/pathways\/211-faq\/","title":{"rendered":"211 FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(203,223,237,0.3)” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”||0px||false|false” custom_padding=”3%||3%||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|7%|||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/woodchucktestsite.com\/pathways\/wp-content\/uploads\/2025\/02\/211-Crisis-logo.webp” title_text=”211 Crisis logo” _builder_version=”4.27.4″ _module_preset=”default” max_width_tablet=”35%” max_width_phone=”50%” max_width_last_edited=”on|tablet” custom_margin_tablet=”3%||3%||true|false” custom_margin_phone=”3%||3%||true|false” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|7%|||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#3583C6″ text_font_size=”24px” text_line_height=”1.3em” header_text_color=”#366D33″ header_font_size=”35px” header_2_text_color=”#2254A2″ header_2_font_size=”24px” header_2_line_height=”1.3em” custom_margin=”||2%||false|false” custom_padding=”||||false|false” header_font_size_tablet=”36px” header_font_size_phone=”36px” header_font_size_last_edited=”on|tablet” header_line_height_tablet=”1.3em” header_line_height_phone=”1.1em” header_line_height_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

211\/988 Crisis Hotline Frequently Asked Questions<\/h1>\n

Don’t see the answers you’re looking for? Feel free to Call or Text us for further information.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”3%||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”0px||0px||false|false” custom_margin_tablet=”0px||0px||false|false” custom_margin_phone=”10%||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0%||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][dipl_list _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dipl_list][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_text_color=”#366D33″ header_2_text_color=”#366D33″ header_2_font_size=”30px” header_2_line_height=”1.3em” header_4_text_color=”#3583C6″ custom_margin=”||0.5%||false|false” custom_padding=”||||false|false” header_line_height_tablet=”” header_line_height_phone=”1.3em” header_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

What Services Does 211\/988 Crisis Hotline Provide?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”0px||0px||false|false” custom_padding=”0px||3%||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|0%|||false|false” custom_padding_phone=”|0%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

211 is an easy-to-remember and universally recognizable telephone number that makes a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies.<\/span>
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On July 21, 2000, the Federal Communications Commission (FCC) ruled that the telephone number 211 be designated nationwide as the number to call for access to community information and referral services. The FCC stated that there is \u201csufficient public benefit to justify the use of this scarce public resource\u201d.<\/span><\/p>\n

As of February 2015, 211 serves over 291 million Americans \u2013 over 93.5% of the entire population \u2013 in all 50 states (including 39 states with 100% coverage) plus Washington DC and Puerto Rico. Every few weeks, those numbers increase. In Canada, 211\/988 currently covers more than 60% of the population.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|0%|||false|false” custom_padding_phone=”|0%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_toggle title=”What about emergencies?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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2-1-1 is not an emergency line. Call 9-1-1 if you\u2019re facing a situation that requires help from police, fire or medical resources.<\/span><\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you provide counseling?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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211\/988 of Pathways of Central Ohio is a blended center. It not only provides information and referral, it also provides crisis management and suicide prevention. While we do not provide counseling, we do help you problem solve and help you to determine what referrals and what plan will meet your specific need. The 211\/988 Crisis Response Specialists receive 50 hours of training before they even begin answering the phone. New staff is required to be in pursuit of a degree in a helping profession. With sufficient training and experience, crisis response specialists can take part in testing to become Certified Information and Referral Specialists.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”What types of information do you give out?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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211 provides information on about 1000 agencies and\u00a06000 programs that serve Athens, Coshocton, Crawford, Guernsey, Knox,\u00a0Licking, Marion, Monroe, Noble, Pickaway, Washington, and Wyandot\u00a0counties\u00a0that can help with a variety of needs. Examples include referrals for emergency shelter, rent or utility assistance, substance abuse, elder services, relationships, food, depression, employment, health care, abuse, parenting, crisis intervention, suicide prevention and disaster recovery.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”I need a ride to my doctor. Is there anyone who can transport me?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Dial 211\/988 to be connected with transportation services in Athens, Coshocton, Crawford, Guernsey, Knox, Licking, Marion, Monroe, Noble, Pickaway, Washington, and Wyandot counties.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I just talk about stuff or do I have to have a crisis?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Crises look different for everyone. The 211\/988 service was set up to assist people who are having difficulties and to address any issues they may be having.<\/div>\n<\/div>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|0%|||false|false” custom_padding_phone=”|0%|||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_toggle title=”What type of place is this? Do you have money to help me?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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This is an information and referral center and a crisis hotline that you can reach by dialing 211. 211 is a simple to remember number that connects you\u00a0with a trained professional who can assist you in defining the problems you are experiencing and providing resources that can help you address the issues you are experiencing. 211 in Athens, Coshocton, Crawford, Guernsey, Knox,\u00a0Licking, Marion, Monroe, Noble, Pickaway, Washington, and Wyandot\u00a0counties\u00a0does not provide direct financial assistance but can provide you with referrals to programs that can provide financial assistance.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”I need medication and have no money. Who can help?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Dial 211 to be connected with programs that provide prescription expense assistance in Athens, Coshocton, Crawford, Guernsey, Knox,\u00a0Licking, Marion, Monroe, Noble, Pickaway, Washington, and Wyandot\u00a0counties.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Can you look things up for me on the Internet?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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We can assist you with finding ways to access the Internet in the community. We will use the Internet occasionally to help find resources.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Where can I get help with paying my electric bill\/ gas\/ rent? Who can help me?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Dial 211 to be connected with programs that provide utility and rental assistance in\u00a0Athens, Coshocton, Crawford, Guernsey, Knox,\u00a0Licking, Marion, Monroe, Noble, Pickaway, Washington, and Wyandot\u00a0counties.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”What is Information & Referral?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Information and Referral (I&R) services are the link between people and community organizations. With more than 26,600 nonprofit organizations in Ohio and scores of government agencies, many people find it challenging to navigate the maze of community resources. I&R specialists assess callers\u2019 needs and determine the best service provider. I&R services maintain comprehensive databases of resources, including federal, state and local government agencies, community-based organizations, and private nonprofit organizations. Currently, Americans make approximately 13 million calls every year to I&R services. In Ohio, I&R services responded to at least 1.1 million calls last year.\u00a0<\/span>The 211 \/ Crisis Hotline\u00a0 responded to over 32,000 calls from Licking, Knox, Morgan, Muskingum, Perry and Washington Counties during the last year.<\/em><\/strong><\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(203,223,237,0.43)” custom_margin=”0%||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”0px||0px||false|false” custom_padding=”3%||0%||false|false” custom_padding_tablet=”6%||0%||false|false” custom_padding_phone=”10%||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][dipl_list _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dipl_list][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_text_color=”#366D33″ header_2_text_color=”#366D33″ header_2_font_size=”30px” header_2_line_height=”1.3em” header_4_text_color=”#3583C6″ custom_margin=”||0.5%||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

Who Can Use 211\/988 Crisis Hotline?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”0px||0px||false|false” custom_padding=”0px||3%||false|false” custom_padding_tablet=”||3%||false|false” custom_padding_phone=”0px||3%||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Anyone living, working or visiting within Athens, Coshocton, Crawford, Guernsey, Knox,\u00a0Licking, Marion, Monroe, Noble, Pickaway, Washington, and Wyandot\u00a0counties who can access 211 via a land line or cell phone. If you cannot access 211, please call 1-800-544-1601 or, in Licking County, 740-345-HELP (4357).<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_toggle title=”Can persons under 18 years of age call 211\/988?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Yes, persons of any age can contact 211.<\/span><\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_3″ disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”3%||||false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0%||false|false” custom_padding_tablet=”3%||0%||false|false” custom_padding_phone=”6%||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][dipl_list _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dipl_list][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_text_color=”#366D33″ header_2_text_color=”#366D33″ header_2_font_size=”30px” header_2_line_height=”1.3em” header_4_text_color=”#3583C6″ custom_margin=”||0.5%||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

When Is 211\/988 Crisis Hotline Available?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”0px||0px||false|false” custom_padding=”0px||3%||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

211 is available to you, by phone, 24 hours a day, seven days a week, 365 days a year. Call anytime you need help.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_toggle title=”When was 211 started in Knox & Licking Counties?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Ohio AIRS (Alliance of Information & Referral Systems) designated Pathways as the 2-1-1 provider for Licking County in January 2007 and Knox County in January 2008. Pathways began providing Licking County 2-1-1 services in October 2007 and Knox County in June 2008. Pathways has provided Crisis Hotline and Information and Referral Services for over 45 years.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Where Can I Get Help?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”0px||0px||false|false” custom_padding=”0px||3%||false|false” custom_padding_tablet=”0px||3%||false|false” custom_padding_phone=”0px||10%||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

When you call 211\/988, your calls go to a location that is confidential. 211\/988 does not provide face-to-face service so you can only speak with a staff person by telephone.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_toggle title=”Where can Ohioans call for answers to complex questions?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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For more than thirty-five years, Information and Referral (I&R) services have helped people find answers. These services have the potential for increasing, by thousands, the number of people helped, but one major obstacle exists. Many people are unaware I&R services are available and therefore struggle to find answers to their questions about community resources. What a difference it would make if these people could simply\u00a0<\/span>dial 2-1-1\u00a0<\/span><\/strong>and talk to a trained and knowledgeable person with access to accurate information!<\/span><\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”I am depressed. Where can I get counseling?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Dial 211 to be connected with programs that provide counseling, mental health or substance abuse services in Athens, Coshocton, Crawford, Guernsey, Knox,\u00a0Licking, Marion, Monroe, Noble, Pickaway, Washington, and Wyandot\u00a0counties.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_toggle title=”What if I need services from a county or area outside of Licking and Knox counties?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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2-1-1 will connect you with an information and referral source in your area. You may also visit 211.org.<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”3%||||false|false” custom_margin_tablet=”3%||||false|false” custom_margin_phone=”6%||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0%||false|false” custom_padding_tablet=”3%||0%||false|false” custom_padding_phone=”3%||0%||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][dipl_list _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dipl_list][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_text_color=”#366D33″ header_2_text_color=”#366D33″ header_2_font_size=”30px” header_2_line_height=”1.3em” header_4_text_color=”#3583C6″ custom_margin=”||0.5%||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

How Does 211\/988 Crisis Hotline Work?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”80%” custom_margin=”0px||0px||false|false” custom_padding=”0px||3%||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Dial 211<\/strong><\/span> and you will receive the assistance of a trained professional in helping you to determine what referrals and what plan will meet your specific need.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_toggle title=”How do I reach 211?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Simply dial 211.<\/strong><\/span> You may also dial 1-800-544-1601 if 211 is not available with your carrier. And, in Licking County, you can call 1-740-345 HELP (4357). You may also reach 211 by text. Simply text your Zip Code to 898211. Text messages are answered 24\/7\/365. Texting to Pathways 211 is only available in Athens, Crawford, Knox, Licking, Marion, Pickaway, Washington, and Wyandot Counties.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”How long can I talk? How many people are there?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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As long as you are working to develop a plan to address your needs, 211 staff will work with you. At times, problems can be overwhelming and require more than one phone call. Staff will invite you to call again at your convenience. There is always a minimum of two staff on shift.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|3%|||false|false” custom_padding_tablet=”|3%|||false|false” custom_padding_phone=”|3%|||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_toggle title=”Will 211 work from my cell\/mobile phone?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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211 will work with most cell phones in Athens, Coshocton, Crawford, Guernsey, Knox,\u00a0Licking, Marion, Monroe, Noble, Pickaway, Washington, and Wyandot\u00a0counties. If you are unable to use 211 from your cell phone, please let us know. You can also reach 211 by dialing 1-800-544-1601 and in Licking County you can also dial (740) 345-HELP (4357). As with any other call you make on your cell phone, you will be charged for airtime. If you would like to reach a 211 that serves another county, 211 can provide you with that number or you can dial 1-888-OHIO-211 and enter the zip code of the community you are trying to reach. You can also visit 211.org to find 211s across the United States and Canada.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I call 211 from a phone where I work?” open_toggle_text_color=”#3583C6″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D3D26″ closed_toggle_background_color=”rgba(195,232,111,0.29)” icon_color=”#3583C6″ open_icon_color=”#3583C6″ _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#1D3D26″ title_level=”h3″ title_font_size=”24px” title_line_height=”1.5em” closed_title_font_size=”21px” body_text_color=”#1D3D26″ background_color=”#FFFFFF” custom_margin=”3%||3%||true|false” border_radii=”on|15px|15px|15px|15px” border_color_all=”#3583C6″ global_colors_info=”{}”]<\/p>\n

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Usually. Some companies block 3-digit calls from business phones because of fees that can be associated with those calls. If that\u2019s the case at your company, we hope you\u2019ll ask that 2-1-1 be \u201cunblocked.\u201d Your employer will not incur any fees for 2-1-1 calls made by employees.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#2254A2″ max_width=”80%” custom_margin=”0px||3%||false|false” custom_padding=”2%|2%|2%|2%|true|true” border_radii=”on|50px|50px|50px|50px” border_color_all=”#C3E86F” box_shadow_style=”preset3″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_color=”#366D33″ header_2_text_color=”#FFFFFF” header_2_font_size=”30px” header_2_line_height=”1.3em” header_4_text_color=”#FFFFFF” header_4_font_size=”30px” header_4_line_height=”1.3em” custom_margin=”||2%||false|false” custom_margin_tablet=”||2%||false|false” custom_margin_phone=”||2%||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”5%|5%|5%|5%|true|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

How is 211\/988 Crisis Hotline funded and how can I donate?<\/span><\/span><\/h2>\n

211 is a service of Pathways of Central Ohio. This program is funded in part by Mental Health & Recovery for Licking and Knox Counties, United Way of Licking County, <\/b>United Way of Knox County, United Way of Alliance of the Mid-Ohio Valley, United Way of North Central Ohio, Pickaway County Public Health, Licking County Foundation, and Energy Cooperative Operation Round Up Foundation.<\/p>\n

[\/et_pb_text][et_pb_button button_text=”Donate” button_alignment_tablet=”” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” custom_button=”on” button_font=”|800|||||||” custom_margin_tablet=”” custom_margin_phone=”||5%||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#1D3D26″ top_divider_style=”wave” top_divider_color=”#FFFFFF” top_divider_height=”73px” bottom_divider_style=”wave” bottom_divider_color=”#E8F6FC” bottom_divider_height=”73px” global_module=”1365″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”1%||1%||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/woodchucktestsite.com\/pathways\/wp-content\/uploads\/2024\/12\/Pathways-of-Central-Ohio-Oval-Vector.png” title_text=”Pathways of Central Ohio Oval Vector” show_bottom_space=”off” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”23%” width_tablet=”32%” width_phone=”60%” width_last_edited=”on|tablet” max_width=”23%” max_width_tablet=”32%” max_width_phone=”60%” max_width_last_edited=”on|tablet” custom_margin=”0px||0px||false|false” custom_padding=”3%||5%||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#e8f6fc” custom_margin=”0%||0px||false|false” custom_margin_tablet=”0%||0px||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px|0px|true|false” global_module=”512″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” max_width=”80%” custom_padding=”||5px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_text_color=”#366D33″ header_2_font=”|800|||||||” header_2_text_align=”center” header_2_text_color=”#366D33″ header_2_font_size=”30px” header_2_line_height=”1.3em” text_orientation=”center” custom_margin=”||2%||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

Pathway of Central Ohio’s programs are funded in part by<\/h2>\n

Ariel Foundation \u00b7 Corporate and private donations \u00b7 Energy Cooperative Round-Up Foundation \u00b7 Mental Health & Recovery for Licking and Knox Counties \u00b7 National Suicide Prevention Lifeline \u00b7 Newark City Schools \u00b7 Ohio 211 \u00b7 Ohio Department of Mental Health & Addiction Services \u00b7 Substance Abuse and Mental Health Services Administration \u00b7 The Crawford Marion Alcohol, Drug and Mental Health Board \u00b7 The Licking County Foundation \u00b7 The Pickaway County Health District \u00b7 United Way of Licking County \u00b7 United Way of North Central Ohio<\/em><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.27.6″ _module_preset=”default” width=”90%” max_width=”90%” custom_margin=”||0px||false|false” custom_padding=”0%||4%||false|false” custom_padding_tablet=”5%||3%||false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||||false|false” border_color_right=”#9CE7FC” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font_size=”16px” header_text_align=”left” header_text_color=”#366D33″ header_font_size=”21px” header_2_text_color=”#ED7B5E” header_2_font_size=”18px” header_2_line_height=”1.3em” custom_margin=”5%||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

Mailing Address<\/h1>\n
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1627 Bryn Mawr Drive<\/span>
Newark, Ohio 43055<\/span><\/p>\n<\/div>\n<\/div>\n

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Office Hours<\/h1>\n
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Monday-Friday
8am-4:30pm<\/span>
Closed most holidays.<\/span><\/p>\n<\/div>\n<\/div>\n

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Email<\/h1>\n
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mail@pathwaysco.org<\/a><\/span><\/p>\n<\/div>\n<\/div>\n

[\/et_pb_text][et_pb_social_media_follow use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.27.6″ _module_preset=”default” text_orientation=”left” custom_margin=”5%||||false|false” global_colors_info=”{}”][et_pb_social_media_follow_network social_network=”facebook” url=”https:\/\/www.facebook.com\/PATHWAYSCO\/” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#3b5998″ global_colors_info=”{}” follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” border_color_right=”#9CE7FC” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font_size=”16px” header_text_align=”center” header_text_color=”#366D33″ header_font_size=”21px” header_2_text_color=”#ED7B5E” header_2_font_size=”18px” header_2_line_height=”1.3em” text_orientation=”center” custom_margin=”5%||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

Phone<\/h1>\n
740-345-6166<\/div>\n
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Fax: 740-349-9894<\/span>
Ohio Relay: 800-750-0750
<\/span><\/span>211\/988 Crisis Hotline:
211, 988, or 800-544-1601<\/p>\n<\/div>\n<\/div>\n

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Menu<\/h1>\n
History<\/a><\/div>\n
Agency Leadership<\/a><\/div>\n
211\/988 Crisis Hotline<\/a><\/div>\n
Center for Prevention Services<\/a><\/div>\n
Parent Education Center<\/a><\/div>\n
Contact<\/a><\/div>\n
Donate<\/a><\/div>\n

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211\/988 Crisis Hotline Frequently Asked Questions Don’t see the answers you’re looking for? Feel free to Call or Text us for further information.

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