{"id":260,"date":"2022-06-02T02:44:23","date_gmt":"2022-06-02T02:44:23","guid":{"rendered":"https:\/\/woodchucktestsite.com\/wholesome\/?page_id=260"},"modified":"2026-09-01T23:18:53","modified_gmt":"2026-09-01T23:18:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/woodchucktestsite.com\/wholesome\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>\n
\n
\n

FAQs<\/h2>\n<\/div><\/div>\n\n

Frequently Asked Questions<\/h1>\n

If you don't see the answers to your questions below, please reach out to us, and we would be happy to help.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

\n
\n
\n

Appointments<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n
\n
\n
\n
What types of appointments do you offer?<\/h5>

We offer both primary care appointments and functional medicine\/advanced appointments. The type of appointment is determined by your intake form responses and our practitioners' clinical expertise based on the complexity of your health needs.<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
Do you offer virtual appointments?<\/h5>

Yes, we offer both in-person and virtual appointments.
<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
What payment methods do you accept?<\/h5>

We accept check, cash, credit card, CareCredit, and HSA\/FSA cards.
<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

\n
\n
What's the difference between fee-for-service and membership?<\/h5>

Fee-for-service means you pay per appointment as you need care. Membership gives you a set number of visits per year, direct access to your practitioner via our patient portal, and discounts on specialty labs, supplements, and medical services.<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
How do I schedule an appointment?<\/h5>

Start by filling out our new patient intake form.<\/a> Complete the form as thoroughly as you can, and our team will be in touch with next steps. If you have questions while filling out the form, don't worry-just do your best, and we'll help clarify anything during your appointment scheduling.<\/p>\n


<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

\n
\n
What's your cancellation policy?<\/h5>

New patients must cancel or reschedule at least 48 business hours in advance. Established patients need to give at least 24 hours notice. There is a $50 fee for no-shows or late cancellations.
<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
Do you accept insurance?<\/h5>

We are an out-of-network practice and do not bill insurance directly. However, you can use your insurance for labs, imaging, and prescriptions at local pharmacies and labs.
<\/p>\n


<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
Can I use my HSA or FSA?<\/h5>

Yes, we accept HSA and FSA cards for payment.
<\/p>\n


<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

\n
\n

What's Included<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n
\n
\n
\n
What exactly is included in my appointment fee?<\/h5>

Your appointment fee covers the practitioner visit time only. Additional items like supplements, IV therapy, and other medical modalities are billed separately.
<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
What should I bring to my first appointment?<\/h5>

Please bring any prior lab results, a list of current medications, and a list of supplements you're taking.
<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

\n
\n
Are prescriptions included?<\/h5>

No, prescriptions are not included in appointment fees. However, you can use your insurance when we send prescriptions to local pharmacies.
<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
How do I access the patient portal?<\/h5>

You can log in to the patient portal at optimantra.com<\/span><\/a>.
<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

\n
\n
Are labs and specialty testing included in my appointment price?<\/h5>

No, labs and specialty testing are billed separately.
<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

\n
\n

Membership<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n
\n
\n
\n
What's included in the Advanced Membership?<\/h5>

Advanced Membership ($200\/month) includes 2-20 appointments per year based on your medical complexity, direct access to your practitioner through our patient portal, and discounts on specialty labs, supplements, and medical modalities.
<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
How many appointments do I get with membership?<\/h5>

Advanced Membership includes 2-20 appointments per year, and Basic Membership includes 10-15 visits per year. The number of visits you receive is based on the complexity of your medical care and is determined by your practitioner.
<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
Can I cancel my membership?<\/h5>

Memberships require a one-year commitment. It took time to get sick, so it takes time to heal. After your first year, you can switch to fee-for-service appointments anytime. If you need to cancel before your year is up, there is a $280 early termination fee. We've made exceptions in certain circumstances, such as job loss.
<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

\n
\n
What's included in the Basic Membership?<\/h5>

Basic Membership ($150\/month) includes 10-15 visits per year, direct access to your practitioner through our patient portal, and discounts on specialty labs, supplements, and medical modalities.
<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
What happens if I need more appointments than my membership includes?<\/h5>

We work with you to ensure you get the care you need. Discuss your needs with your practitioner to determine the best plan.
<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
What is the Biomedical Hormone Program?<\/h5>

The Biomedical Hormone Program is specialized care for patients needing hormone-focused treatment. After your initial consultation, program visits are $200 per visit and include 4 visits per year, plus access to your practitioner via our patient portal.
<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

\n
\n
How do I know if membership is right for me?<\/h5>

Membership works best if you need ongoing care, have complex health needs, or want regular access to functional medicine support. If you typically need only 1-2 appointments per year, fee-for-service may be more cost-effective.
<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n
Can I add family members to my membership?<\/h5>

Yes. You can add a second family member for $240\/month total, and each additional family member is +$60\/month.
<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

\n
\n

Fee-for-Service\u00a0<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n
\n
\n
\n
How much are initial appointments?<\/h5>